Obsah ticketu, nastaveni kroku a vystupy kroku
Ticket dostal telo (body) a odkaz na zdrojovou zpravu. Predmet je shrnuti,
telo je cely text pozadavku.
Akce maji nastavitelna pole (inputs) se sablonami {{parametr}}. Zatim ticket,
kanaly, CRM a AI, ostatni maji jen napovedu.
Krok vidi parametry spoustece plus vystupy kroku pred nim, takze jde vlozit
predvalidaci a vetvit se podle jejiho vysledku. Vetev podminky nepridava nic
do sekvence za podminkou.
Nove konektory Facebook Messenger a Instagram, nova akce RAYNET Dohledat firmu.
Ctyri vzorove automatizace v rozdeleni jedna na kanal pro prijem
a jedna spolecna pro smerovani na resitele.
Co-Authored-By: Claude Opus 5 (1M context) <noreply@anthropic.com>
This commit is contained in:
JiriUhlir
co-authored by
Claude Opus 5
Claude Opus 5
parent
52b190bfbc
commit
dd021b5f69
+30
-4
@@ -17,6 +17,7 @@ import {
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findOperation,
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providedFieldsFor,
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} from '../data/connectors.js';
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import { collectScopes } from '../data/flowScope.js';
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import { listIncidents } from '../data/incidentStore.js';
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import { getSummary } from '../data/mock.js';
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import { findPersonByEmail, listPeople } from '../data/people.js';
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@@ -56,7 +57,15 @@ dashboardRouter.get('/people', (req, res) => {
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});
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const ticketStatuses: TicketStatus[] = ['new', 'open', 'waiting', 'resolved'];
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const ticketChannels: TicketChannel[] = ['whatsapp', 'email', 'voice', 'form', 'portal'];
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const ticketChannels: TicketChannel[] = [
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'whatsapp',
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'facebook',
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'instagram',
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'email',
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'voice',
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'form',
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'portal',
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];
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/**
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* Filtr ze query parametru. Nesmyslnou hodnotu zahodime a zalogujeme -
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@@ -198,6 +207,8 @@ const stepSchema: z.ZodType<FlowStep> = z.lazy(() =>
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kind: z.literal('action'),
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connectorId: z.string().min(1),
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operationId: z.string().min(1),
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// Klic je ID pole z katalogu, hodnota sablona. Overuje se nize.
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inputs: z.record(z.string()).optional(),
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}),
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z.object({
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id: z.string().min(1),
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@@ -298,12 +309,14 @@ function validateFlowReferences(flow: z.infer<typeof flowSchema>): string[] {
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names.add(field.name);
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}
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const fieldById = new Map(flow.trigger.fields.map((field) => [field.id, field]));
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// Scope rika, co je v kterem miste stromu videt. Podminka se smi ptat
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// jen na parametry, ktere pred ni uz vznikly.
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const scopes = collectScopes(flow);
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const walk = (steps: FlowStep[]) => {
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for (const step of steps) {
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if (step.kind === 'condition') {
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const field = fieldById.get(step.fieldId);
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const field = scopes.all.get(step.fieldId);
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if (!field) {
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problems.push(`Podmínka odkazuje na neexistující parametr (${step.fieldId}).`);
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} else if (!operatorAllowedForType(step.operator, field.type)) {
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@@ -315,8 +328,21 @@ function validateFlowReferences(flow: z.infer<typeof flowSchema>): string[] {
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walk(step.no);
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continue;
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}
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if (!findOperation(step.connectorId, step.operationId, 'action')) {
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const action = findOperation(step.connectorId, step.operationId, 'action');
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if (!action) {
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problems.push(`Akce ${step.connectorId}/${step.operationId} neexistuje v katalogu.`);
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continue;
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}
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// Nastaveni musi sedet na katalog. Neznamy klic je rozbity strom,
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// ne nedodelek - ulozit ho by znamenalo drzet data, ktera nikdo neprecte.
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const allowed = new Set((action.inputs ?? []).map((input) => input.id));
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for (const key of Object.keys(step.inputs ?? {})) {
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if (!allowed.has(key)) {
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problems.push(
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`Akce ${step.connectorId}/${step.operationId} nemá nastavitelné pole „${key}".`,
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);
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}
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}
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}
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};
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+47
-1
@@ -30,8 +30,12 @@ const schema = z.discriminatedUnion('action', [
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z.object({
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action: z.literal('ticket.created'),
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/** Odkud pozadavek prisel. Podle toho se poskladá i log. */
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channel: z.enum(['whatsapp', 'email', 'voice', 'form', 'portal']).optional(),
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channel: z
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.enum(['whatsapp', 'facebook', 'instagram', 'email', 'voice', 'form', 'portal'])
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.optional(),
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subject: z.string().trim().min(3).optional(),
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/** Cely text pozadavku. Bez nej se doplni z predmetu a kanalu. */
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body: z.string().trim().min(3).optional(),
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contact: z.string().trim().min(2).optional(),
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priority: z.enum(['low', 'normal', 'high', 'critical']).optional(),
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/** false = CRM firmu nedohleda, ticket zustane bez zakaznika a bez resitele. */
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@@ -71,6 +75,8 @@ const channelPresets: Record<
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subjects: string[];
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contact: string;
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reply: string;
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/** Odkaz na zdrojovou zpravu u poskytovatele. null tam, kde zadny neni. */
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sourceRef: string | null;
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/** Co spoustec vratil. `%s` se nahradi predmetem. */
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payload: (contact: string, reply: string, subject: string) => string;
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}
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@@ -86,9 +92,40 @@ const channelPresets: Record<
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],
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contact: 'Bistro Kolektiv',
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reply: '+420 774 902 331',
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sourceRef: 'wamid.HBgLNDIwNzc0OTAyMzMx',
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payload: (contact, reply, subject) =>
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`{ "from": "${reply.replace(/\s/g, '')}", "profileName": "${contact}", "text": "${subject}" }`,
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},
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facebook: {
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connectorId: 'facebook',
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operationId: 'message-received',
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triggerLabel: 'Přijata zpráva z Facebook Messengeru',
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subjects: [
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'Dotaz na otevírací dobu poboček',
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'Nefunguje objednávkový formulář',
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'Reklamace poškozené zásilky',
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],
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contact: 'Martin Dvořák',
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reply: 'fb:1029384756',
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sourceRef: 'mid.simulace.fb',
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payload: (contact, reply, subject) =>
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`{ "senderId": "${reply.replace('fb:', '')}", "senderName": "${contact}", "text": "${subject}" }`,
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},
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instagram: {
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connectorId: 'instagram',
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operationId: 'message-received',
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triggerLabel: 'Přijata přímá zpráva na Instagramu',
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subjects: [
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'Máte to ještě skladem?',
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'Kdy dorazí objednávka',
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'Jde změnit adresa doručení',
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],
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contact: 'kavarna.uzastavky',
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reply: 'ig:kavarna.uzastavky',
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sourceRef: 'ig.simulace',
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payload: (contact, _reply, subject) =>
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`{ "username": "${contact}", "text": "${subject}" }`,
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},
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email: {
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connectorId: 'email',
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operationId: 'received',
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@@ -100,6 +137,7 @@ const channelPresets: Record<
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],
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contact: 'Tomáš Beran',
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reply: 'tomas.beran@nordis.cz',
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sourceRef: '<sim-4f8a@nordis.cz>',
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payload: (_contact, reply, subject) =>
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`{ "from": "${reply}", "subject": "${subject}", "attachments": 1 }`,
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},
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@@ -114,6 +152,7 @@ const channelPresets: Record<
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],
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contact: 'Petra Klientová',
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reply: '+420 601 118 224',
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sourceRef: 'cl_simulace',
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payload: (_contact, reply, _subject) =>
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`{ "callId": "cl_${Math.floor(Math.random() * 90_000) + 10_000}", "from": "${reply.replace(/\s/g, '')}", "durationSec": 74 }`,
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},
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@@ -128,6 +167,7 @@ const channelPresets: Record<
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],
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contact: 'Jana Sedláčková',
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reply: 'jana.sedlackova@logitrans.cz',
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sourceRef: null,
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payload: (contact, _reply, subject) =>
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`{ "company": "LogiTrans", "contact": "${contact}", "topic": "${subject}" }`,
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},
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@@ -142,6 +182,7 @@ const channelPresets: Record<
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],
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contact: 'Interní požadavek',
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reply: 'portal@automia.cz',
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sourceRef: null,
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payload: (contact, _reply, subject) => `{ "createdBy": "${contact}", "subject": "${subject}" }`,
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},
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};
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@@ -161,6 +202,8 @@ const routingRule: Record<TicketChannel, { id: string; name: string; why: string
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voice: { id: 'ppl_novakova', name: 'Eva Nováková', why: 'voice -> voiceboti' },
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email: { id: 'ppl_kriz', name: 'Martin Kříž', why: 'email -> integrace' },
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whatsapp: { id: 'ppl_vomacka', name: 'Karel Vomáčka', why: 'whatsapp -> servicedesk' },
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facebook: { id: 'ppl_vomacka', name: 'Karel Vomáčka', why: 'facebook -> servicedesk' },
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instagram: { id: 'ppl_vomacka', name: 'Karel Vomáčka', why: 'instagram -> servicedesk' },
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form: { id: 'ppl_vomacka', name: 'Karel Vomáčka', why: 'form -> servicedesk' },
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portal: { id: 'ppl_uhlir', name: 'Jiří Uhlíř', why: 'portal -> vedoucí týmu' },
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};
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@@ -314,6 +357,9 @@ simulateRouter.post('/', (req, res) => {
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const ticket = createTicket({
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subject,
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// Kanal posila cely text, predmet je jen jeho zkraceni.
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body: input.body ?? `${subject}. Poslal ${contact} přes ${preset.triggerLabel}.`,
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sourceRef: preset.sourceRef,
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channel,
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priority,
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customer: {
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