Stav ticketu je volny retezec, ciselnik pryc

Ciselnik new/open/waiting/resolved je pryc. Tickety chodi z cizich aplikaci,
ktere maji svoje stavy - voicebot posila ringing a completed. Nutit je do nasi
ctverice znamenalo, ze u ticketu svitilo "Novy", i kdyz byl podle odesilatele
davno hotovy.

Misto nej priznak `closed`: fronta, vytizeni i statistiky potrebuji vedet, co
uz nikdo neresi, a z volneho retezce to poznat nejde. Nastavuje se sam podle
`TicketType.closedStatuses`, a kdyz je typ nema, podle bezneho pojmenovani
(vyreseno, hotovo, completed, closed).

`stage` zruseno. Byla to obchazka, jak dostat cizi stavy do ticketu, aniz by
se sahlo na ciselnik. Kdyz je stav volny, druhe pole na tutéz vec jen matlo.

Vyber stavu v detailu nabizi stavy typu, doporucene a ten, ktery ticket ma
prave ted, aby hodnota z cizi aplikace ze seznamu nezmizela. Filtr v seznamu
nabizi stavy, ktere v datech opravdu jsou.

Overeno 11 kontrolami: ticket z voicebota ma stav ringing, pak in-progress
a completed, completed se pozna jako hotovo a zmizi z fronty, filtr i widget
ukazuji tvoje stavy a rucne jde nastavit i "ceka na zpetne volani".

Co-Authored-By: Claude Opus 5 (1M context) <noreply@anthropic.com>

src/routes/dashboard.ts

@@ -48,10 +48,11 @@ import { listNotifications, markRead, unreadCount } from '../data/notifications.
 import { queueStats, recentRuns } from '../runtime/queue.js';
 import { recordAudit } from '../data/audit.js';
 import { findTenant, generateIntakeToken, refreshTenants, tenantStore } from '../data/tenants.js';
-import { listTicketTypes } from '../data/ticketTypes.js';
+import { findTicketType, listTicketTypes } from '../data/ticketTypes.js';
 import {
   addComment,
   assignTicket,
+  findTicket,
   getAgentStats,
   getTicket,
   getWorkload,
@@ -59,7 +60,6 @@ import {
   updateTicketStatus,
   type TicketChannel,
   type TicketFilter,
-  type TicketStatus,
 } from '../data/ticketStore.js';
 import { requireAuth } from '../middleware/auth.js';
 import { validateRules } from '../scripts/mapping.js';
@@ -264,10 +264,10 @@ dashboardRouter.get('/people/:id', (req, res) => {
       .filter((group) => group.personIds.includes(person.id))
       .map((group) => ({ id: group.id, name: group.name })),
     /** Co ma prave ted u sebe. */
-    open: tickets.filter((ticket) => ticket.status !== 'resolved'),
+    open: tickets.filter((ticket) => !ticket.closed),
     /** Co za posledni dobu vyresil, nejnovejsi nahore. */
     resolved: resolvedRecently
-      .filter((ticket) => ticket.status === 'resolved')
+      .filter((ticket) => ticket.closed)
       .sort((a, b) => (b.resolvedAt ?? '').localeCompare(a.resolvedAt ?? ''))
       .slice(0, 20),
   });
@@ -398,7 +398,7 @@ function myOpenTickets(req: Request): number {
   return listTickets({
     tenantIds: access.tenants.map((tenant) => tenant.id),
     assignee: access.personId,
-  }).filter((ticket) => ticket.status !== 'resolved').length;
+  }).filter((ticket) => !ticket.closed).length;
 }
 
 // ------------------------------------------------------------------- fronta
@@ -452,7 +452,11 @@ dashboardRouter.get('/people', (req, res) => {
   });
 });
 
-const ticketStatuses: TicketStatus[] = ['new', 'open', 'waiting', 'resolved'];
+/*
+ * Stav uz neni ciselnik. Filtr proto bere, co prijde - kdyz to na nic nesedi,
+ * vrati se prazdny seznam, coz je spravna odpoved na "ukaz mi stav, ktery
+ * nikdo nema".
+ */
 const ticketChannels: TicketChannel[] = [
   'whatsapp',
   'facebook',
@@ -475,8 +479,6 @@ function ticketFilterFrom(query: Record<string, unknown>, scope: ResolvedScope):
   if (typeof typeId === 'string' && typeId !== '') filter.typeId = typeId;
   const tag = query.tag;
   if (typeof tag === 'string' && tag !== '') filter.tag = tag;
-  const stage = query.stage;
-  if (typeof stage === 'string' && stage !== '') filter.stage = stage;
   const groupId = query.groupId;
   if (typeof groupId === 'string' && groupId !== '') filter.groupId = groupId;
 
@@ -493,12 +495,13 @@ function ticketFilterFrom(query: Record<string, unknown>, scope: ResolvedScope):
 }
 
 function applyRest(query: Record<string, unknown>, filter: TicketFilter): TicketFilter {
-
+  /*
+   * Stav uz neni ciselnik, takze se nekontroluje proti seznamu. Kdyz hodnota
+   * na nic nesedi, vrati se prazdny seznam - to je spravna odpoved na dotaz
+   * po stavu, ktery nikdo nema.
+   */
   const status = typeof query.status === 'string' ? query.status : undefined;
-  if (status) {
-    if (ticketStatuses.includes(status as TicketStatus)) filter.status = status as TicketStatus;
-    else console.warn(`[tickets] neznamy stav ve filtru: ${status}`);
-  }
+  if (status) filter.status = status;
 
   const channel = typeof query.channel === 'string' ? query.channel : undefined;
   if (channel) {
@@ -516,8 +519,23 @@ dashboardRouter.get('/tickets', (req, res) => {
   const me = findPersonByEmail(req.user!.email);
   const filter = ticketFilterFrom(req.query as Record<string, unknown>, scope);
 
+  const items = listTickets(filter);
+
+  /*
+   * Stavy, ktere firma opravdu pouziva. Stav je volny retezec, takze pevny
+   * seznam v rozhrani by u ticketu z cizich aplikaci nikdy nesedel - filtr
+   * musi nabidnout to, co v datech je.
+   *
+   * Bere se z celeho rozsahu, ne z vyfiltrovaneho vysledku: jinak by po
+   * kliknuti na jeden stav zmizely ostatni a nesel by prepnout.
+   */
+  const statuses = [
+    ...new Set(listTickets({ tenantIds: scope.tenantIds }).map((ticket) => ticket.status)),
+  ].sort((a, b) => a.localeCompare(b, 'cs'));
+
   return res.json({
-    items: listTickets(filter),
+    items,
+    statuses,
     meId: me?.id ?? null,
     scope: scope.scope,
     tenantId: scope.tenantId,
@@ -584,7 +602,12 @@ dashboardRouter.post('/tickets/:id/assign', (req, res) => {
 });
 
 const statusSchema = z.object({
-  status: z.enum(['new', 'open', 'waiting', 'resolved']),
+  /*
+   * Stav je volny retezec, ne ciselnik. Tickety chodi z cizich aplikaci, ktere
+   * maji svoje stavy, a nutit je do nasi ctverice znamenalo, ze uzivatel videl
+   * nesmysl. Omezena je jen delka, aby se do pole nedal cely dokument.
+   */
+  status: z.string().trim().min(1).max(60),
 });
 
 dashboardRouter.post('/tickets/:id/status', (req, res) => {
@@ -593,7 +616,17 @@ dashboardRouter.post('/tickets/:id/status', (req, res) => {
     return res.status(400).json({ error: 'validation_error', message: 'Neplatný stav ticketu.' });
   }
 
-  const ticket = updateTicketStatus(req.params.id, parsed.data.status, writableTenants(req));
+  // Typ rika, ktere z jeho stavu znamenaji hotovo. Bez nej se to pozna
+  // podle bezneho pojmenovani (vyreseno, completed).
+  const current = findTicket(req.params.id, writableTenants(req));
+  const type = current?.typeId ? findTicketType(current.typeId) : undefined;
+
+  const ticket = updateTicketStatus(
+    req.params.id,
+    parsed.data.status,
+    writableTenants(req),
+    type?.closedStatuses,
+  );
   if (!ticket) {
     return res.status(404).json({ error: 'not_found', message: 'Ticket neexistuje.' });
   }

src/routes/settings.ts

@@ -664,7 +664,7 @@ const sourceSchema = z.discriminatedUnion('kind', [
     kind: z.literal('ticketCount'),
     filter: z.record(z.unknown()).default({}),
     groupBy: z
-      .enum(['assignee', 'group', 'status', 'stage', 'type', 'tag', 'channel'])
+      .enum(['assignee', 'group', 'status', 'type', 'tag', 'channel'])
       .optional(),
   }),
   z.object({

src/routes/widgetData.ts

@@ -179,8 +179,6 @@ function groupLabel(key: string, groupBy: WidgetGroupBy): string {
       return key === '' ? 'Bez typu' : (findTicketType(key)?.name ?? key);
     case 'status':
       return statusLabels[key] ?? key;
-    case 'stage':
-      return key === '' ? 'Bez fáze' : key;
     case 'channel':
       return channelLabels[key as keyof typeof channelLabels] ?? key;
     case 'tag':
@@ -200,8 +198,6 @@ function groupKeys(ticket: Ticket, groupBy: string): string[] {
       return [ticket.typeId ?? ''];
     case 'status':
       return [ticket.status];
-    case 'stage':
-      return [ticket.stage ?? ''];
     case 'channel':
       return [ticket.channel];
     case 'tag':
@@ -381,7 +377,6 @@ function ticketsHref(
       assignee: 'assignee',
       group: 'groupId',
       status: 'status',
-      stage: 'stage',
       type: 'typeId',
       tag: 'tag',
       channel: 'channel',